Nobody likes to wait for long queues. With Live800, the customer doesn’t need to spend time waiting for mail reply and getting a call on hold. Just one click on a button will start a live chat with your agent.

Unified multi-chat platform allows agent and customer to keep in touch; widen your communication platform with web app, desktop app, iOS and android support, ?with fast mobile and web live chat support for customers.

Understand what your customer wants with our powerful data analysis system. Monitor customer habit, find out your popular page and help customers if they encounter any issue.

Live800 can be integrated with various platform: Facebook, Twitter, WeChat, QQ, Weibo, Yixin,SMS, Email

With the integration, visitors can initiate a live chat with customer anytime using every devices.

Through our integrated message system,

you can easily manage all the messages via different platforms in our system.?

Provide various tools for managing customer relationship, analyzing traffic data to optimize website strategy and evaluating operator's performance.

Live800 integrates CRM system, which works to collect and analyze customer information, connect chat content, enhance the management and processing track, dig out the potential customers and increase revenue. Live800 deals with more than 1.5million recorded customers every day.

Not only can Live800 automatically track the visitor's browsing journey, IP, referrals, keywords, viewing page, time, etc., but also analyses the website's global visits and operator's performance.

Live800 provides more than 30 customer service indexes such as, chat content, service quality, chat efficiency, chat close, chat topic and chat time, (the Group Version includes more customer service comprehensive analyses), providing the statistical gauge for improving customer service quality.

iOS and Android apps ensure no misses in any communication wherever you are. Specially, you could use randomly generated token to login to secure the backend system.

One visitor table can clearly show detailed information of more than 20 visitors, including Visitor ID, Search Engine, Key Words, Recommended Websites, Browser, Referrals, Location, Language etc. More specific information can be distributed freely.

The Chat label of Live800 Website Customer Service System displays Visitor’s name, Referrals, Key words, the Last Chat Content and time etc. At the same time, you can top new messages for convenient chatting and monitoring.

Bringing in ACD Model of multi distribution strategies, such as Saturation distribution, In Turn Distribution, Priority Distribution, Live800 has the perfect balance between ability and efficiency, which raises visitor’s satisfaction effectively.

Live800 can easily be integrated with company’s member system. Live800 displays customer information while your customers log in and chat with your customer support team. It is not necessary to log in various systems, but just with our system which can not only improve working efficiency but help agent to identify visitor and optimize customer service.

We have rich experience in connecting Live800 with your own system, Tickets, Order, Work Attendance, Delivery, etc. We can satisfy the requirement of both online and Offline. Live800 supports special process involvement to provide companies differentiated services for marketing strategies.